2021 Michael Mulcahy Award for Excellence and Innovation in Customer Care and Service

The Mulcahy Award was created in memory of Michael Mulcahy, former President and CEO of FortisBC and former Chair of the Canadian Gas Association. It recognizes significant achievement (over and above everyday activities) by members of the natural gas delivery industry in the area of innovation and service to natural gas users/customers. The award also serves to help guide other CGA member utilities on their journey to excellent and innovative customer service. Through participation in the Mulcahy Award process, all will benefit from exposure to the efforts of others in the industry, thereby raising its overall standard of customer care – a huge priority for Mike Mulcahy in his many years of service to customers in the industry.

Recipients: All workers in the gaseous energy delivery industry in Canada; distribution & transmission staff and suppliers of essential goods & services to the industry.

Throughout the pandemic, our workers continued to provide superior service, seamless operational coverage & never wavered in their commitment to safety, resilience, value & reliability.