The Canadian Gas Association (CGA) is pleased to present SaskEnergy Inc. with the first ever Michael Mulcahy Award for Excellence in Customer Care, Innovation and Service. The award was presented by CGA President and CEO Timothy Egan at CGA’s Gas Measurement and Regulation School in Whistler, BC to Randy Greggains, Vice President, Operations, SaskEnergy, representing SaskEnergy’s Customer Connect Team, for their Constellation Initiative.
The Mulcahy Award was created in memory of Michael Mulcahy, former President and CEO of FortisBC and former Chair of the Canadian Gas Association. It recognizes significant achievement by members of the natural gas delivery industry in the area of innovation and service to natural gas users/customers.
SaskEnergy’s Constellation Initiative is being recognized for driving a significant process improvement project to enhance customer care efficiencies. The company undertook a structured process improvement and organizational change management multi-step approach which resulted in simplified internal processes, improved efficiencies, and greater internal consistency, ultimately leading to an enhanced customer experience and satisfaction.
CGA congratulates SaskEnergy and all other nominees for their continuous work to raise their overall standard of customer care and improve customer satisfaction.
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“Apart from Michael Mulcahy’s many personal attributes and leadership skills, he stood out in the utility industry for his constant focus on the customer. To Mike, all our efforts were to be measured on the basis of how they served the customer’s needs. We are delighted therefore to have established this particular award in his honour. On behalf of the Canadian Gas Association, I want to congratulate SaskEnergy for being the inaugural recipient, and for their ongoing commitment to maintaining the highest standards of customer care. Canadian natural gas utilities are dedicated to providing safe, affordable, reliable, and environmentally responsible energy to all its customers.”
Timothy M. Egan
President and CEO
Canadian Gas Association
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About the Mulcahy Award
The Mulcahy Award was created in memory of Michael Mulcahy, former President and CEO of FortisBC and former Chair of the Canadian Gas Association. It recognizes significant achievement (over and above everyday activities) by members of the natural gas delivery industry in the area of innovation and service to natural gas users/customers. The award also serves to help guide other CGA member utilities on their journey to excellent and innovative customer service. Through participation in the Mulcahy Award process, all will benefit from exposure to the efforts of others in the industry, thereby raising its overall standard of customer care – a huge priority for Michael Mulcahy in his many years of service to customers in the industry.
About CGA
The Canadian Gas Association (CGA) is the voice of Canada’s natural gas distribution industry and its members are distribution companies, transmission companies, equipment manufacturers and other service providers. Natural gas has a central place in Canada’s energy mix meeting 35 per cent of the country’s energy needs. Today, in over 7.1 million homes, apartments, buildings, businesses, hospitals and schools, customers representing two-thirds of Canadians rely on natural gas for heat and power.
For more information contact:
Aysha Raad
Director, Communications
Canadian Gas Association
Office: 613-748-0057 ext. 310
araad@www.cga.ca