The Canadian Gas Association (CGA) is pleased to present SaskEnergy Inc. with the second annual Michael Mulcahy Award for Excellence and Innovation in Customer Care and Service (Mulcahy Award). The award was presented virtually by CGA President and CEO, Timothy Egan, and Chair of the CGA Board of Directors and President and CEO of Pacific Northern Gas Ltd., Leigh Ann Shoji-Lee. Ken From, President and CEO of SaskEnergy and Randy Greggains, Vice President, Customer Service Operations, SaskEnergy, along with others from the utility’s Customer Solutions Team received the award for their Tune-up Assistance Program (TAP).
The Mulcahy Award was created in memory of Michael Mulcahy, former President and CEO of FortisBC and former Chair of the Canadian Gas Association. It recognizes significant achievement by members of the natural gas delivery industry in the area of innovation and service to natural gas users and customers.
SaskEnergy’s TAP involves educating homeowners about the importance of annual home heating maintenance. This community program also supports families-in-need with free furnace maintenance service.
Regular maintenance on home heating equipment is important to ensure the system is operating safely and efficiently. It helps reduce the likelihood of costly repairs, and the risk of carbon monoxide leaks in the home. SaskEnergy’s TAP was piloted in 2017. In 2019 it assisted 401 homeowners in 36 communities.
CGA congratulates SaskEnergy and all other nominees for their continuous work supporting customers in communities across Canada.
“The Michael Mulcahy Award was established by CGA’s Board of Directors in 2019 to recognize a member company initiative to improve customer service. Particularly now during this unprecedented pandemic, it is important to focus on support for our communities and customers. SaskEnergy’s “TAP” is an admirable demonstration of how this can be done.”
Timothy M. Egan
President and CEO
Canadian Gas Association
About the Mulcahy Award
The Mulcahy Award was created in memory of Michael Mulcahy, former President and CEO of FortisBC and former Chair of the Canadian Gas Association. It recognizes significant achievement (over and above everyday activities) by members of the natural gas delivery industry in the area of innovation and service to natural gas users/customers. The award also serves to help guide other CGA member utilities on their journey to excellent and innovative customer service. Through participation in the Mulcahy Award process, all will benefit from exposure to the efforts of others in the industry, thereby raising its overall standard of customer care – a huge priority for Mike Mulcahy in his many years of service to customers in the industry.
The Canadian Gas Association (CGA) is the voice of Canada’s natural gas distribution industry and its members are distribution companies, transmission companies, equipment manufacturers and other service providers. Natural gas has a central place in Canada’s energy mix meeting 35 per cent of the country’s energy needs. Today, in over 7.1 million homes, apartments, buildings, businesses, hospitals and schools, customers representing two-thirds of Canadians rely on natural gas for heat and power.
For more information contact:
Canadian Gas Association
Office: 613-748-0057 ext. 310